Work with Australia's #1 Electronics and Entertainment Retailer

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups with hundreds of stores trading under the JB HiFi and The Good Guys banners, supported by a network of Home Delivery Centres (HDCs).  Our HDCs and Supply Chain teams help contribute to our retail business success through Imagining and Enabling Supply Chain possibilities that deliver to our Customers Safely & Sustainably.  By combining capability, technology and an engaging team culture, we can offer the best brands, a big range of home appliances and consumer electronics at low prices.

About the role

This role is a casual roster of Monday - Sunday

Create, support, and uphold a culture of collective high performance and great customer experiences within the JB Direct Sales Team, by delivering high quality product and service solutions on every occasion over the Phone and via Live Chat.

Key Responsibilities:

Achieve sales targets for you and the JB Direct Sales Team by:

• Putting the customer at the centre of everything you do and creating “Raving Fans”.
• Participating in all suppliers, compliance, and sales training modules. 
• Participating in the STARS coaching program to learn and demonstrate required sales behaviors.
• Understand the JB HiFi 5 Steps of Selling and demonstrate in all customer interactions o Working efficiently and multitasking where required to manage incoming call and chat volumes.
• Provide a high level of customer service standards including pre, during and post the sale.
• Remain relevant and up to date with new products and services. 
• Ensure all sales activities meet compliance and legislative standards.
• Build and maintain effective working relationships with relevant internal and external stakeholders. 
• Assist the Management Team, where required, in daily operational aspects and task.

About you

• Customer Focus - Does everything through the eyes of the customer
• Interpersonal Savvy - Relates openly and comfortably with diverse group
• Drives Results - Consistently achieves results, even under tough circumstances 
• Communicates Effectively - Communicates with a clear understanding of the unique needs of different audiences 
• Demonstrates Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses
• Agile Learning - Actively learns when facing on new situations, applying lessons from both successes and failures
• Being Resilient - Rebounds from setbacks and adversity when facing difficult situations

Skills & Requirements

• Retail experience in high achieving teams (preferred not mandatory) 
• Demonstrated ability in required competencies
• Unerring passion for creating great customer experience

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!