Work with Australia's #1 Electronics and Entertainment Retailer

About Us

JB Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licencing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Solutions also offers, in partnership with Telstra, a full suite of data and mobile services.

JB Business delivers a wide range of solutions into our core industry verticals, which include Education, Government, Retail and Hospitality and Aged Care.

Why Join Us?

• We have a supportive, transparent and inclusive team
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
• We offer generous team member discounts across The Good Guys and JB Hi-Fi
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group

About the role

The position of Sales Coordinator is primarily responsible for supporting our Sales Coordinator Team, on a day to day basis with operational matters. They will require exceptional attention to detail, ability to delegate tasks, prioritise the work provided in a high paced work environment and the confidence to show initiative to make decisions that benefit the company.

Key Responsibilities include, but are not limited it:

• Act as the first point of contact for our customers and clients including our BYOD parents
• Provide exceptional customer service via phone and cases
• Processing customer orders and enquiries within SLAs
• Maintaining order and case quantity across the month to meet your KPIs
• Assist in the uptake of additional tasks as per the business needs
• Ensure backorders are maintained and supplier invoices regularly followed up
• Develop strong working relationships with internal stakeholders

About you

Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will see your success in this role. You will also possess:

• Excellent customer service skills
• Strong interpersonal skills
• Experience working in administration / sales processing / customer service
• A high degree of accuracy in data entry and strong attention to detail
• Strong organisational skills and dedication to follow through
• Confident, energetic and self-motivated individual
• Experience with SalesForce and ServiceCloud highly advantageous

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!